Shipping, Returns, Taxes, Shipping Costs & Methods

Please see below

Ground Shipping

Available in the continental United States
Orders are processed after credit card authorization is complete
Orders originate in New York and will typically arrive in 1 – 7 business days
(Monday through Friday, not including holidays)
Please note that all orders with a 1-2 week backorder will be shipped before the 14th day, please expect another 1-7days to receive the order. If the package needs to be expedited please choose faster delivery options

2-Day Express

Available in the continental United States, Alaska, Hawaii, and US Territories
Orders are processed after credit card authorization is complete
Orders placed before 3 PM Eastern will arrive within 2 business days for delivery within the continental United States
Orders placed after 3 PM Eastern will arrive within 3 business days for delivery within the continental United States
Orders shipped to Alaska, Hawaii, and the US Territories will take additional time
Signature Required delivery options for 2-Day Express can be selected during the checkout process

Overnight

Available in the continental United States
Orders are processed after credit card authorization is complete
Orders placed before 3 PM Eastern will arrive within the next business day
Orders placed after 3 PM Eastern will arrive within two business days
Signature Required delivery options for Overnight can be selected during the checkout process

Multiple Shipments

Where a single order results in multiple shipments, the shipping and handling will be charged based on the items included in each shipment. The total shipping and handling will remain the same – you will not be charged more than the total.
Shipments to International Addresses
karajanx.com currently ships to the following countries:

Canadian orders will be shipped 2-day Express

Duty and Taxes - The recipient (the party receiving goods) is responsible for all custom fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery.

Shipping - Please allow 3 - 7 business days for delivery.

Refusals - If the recipient refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer's refund. APO, DPO and FPO Addresses
All packages sent via United States Postal Services
Order will usually arrive within 5 - 7 business days (for in-stock items only)

Multiple Delivery Addresses on One Order

When an order is shipped to multiple addresses, shipping and handling will be calculated separately for each address. Additional charges for Overnight and 2-Day Express will apply to each shipping address.

Delivery to all internal & domestic p.o.boxes are not currently available

On-line Return Policy

We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unworn, unwashed, unaltered, or unused merchandise for a full refund or exchange within 10 calendar days of the receiving the item. Our merchandise is guaranteed to be free of manufacturing defects, and we will accept any defective item for an exchange or refund. The following guidelines apply:

All returns MUST be purchased from karajanx.com and returned in sellable condition (new and unworn), including original packaging with original hangtags attached.

Returns made within 10 calendar days of the receivers date will be issued in the same form as was utilized for payment.

Merchandise returned after 10 days of purchase will be accepted at our discretion for an online store credit based on the current selling price.

Refunds will not include shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped.

A pre-printed return label is enclosed with the original shipment. To return product, cover the original shipping label with the enclosed return label. The customer is responsible for all return shipping charges via the courier of their choice. When returning items, please obtain a copy of the package's tracking number. Returns must include the customer order number and billing name. Return packages are to be shipped back via the return instructions listed on the RMA.

If product was damaged or shipped incorrectly, please call customer service at to receive a Return Authorization Number and to arrange for a replacement item. There will be no charge for shipping on damaged or replacement orders.

If you no longer have a copy of your invoice and wish to obtain one, please request one by calling customer service at 646.588.3807 or by emailing info@karajanx.cm

Once your package has been received at Kara Janx, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note your banking institution may require additional days to process and post the transaction to your account once they have received the information from karajanx.com.

Delays

If an item is not available, or if there are any other problems with your order that may cause delays, you will be notified via email.

Taxes

Sales tax will be charged for purchases shipped to New York state.

Privacy and Security

Please note that karajanx.com is the sole owner of the information collected on this site. The information will under no circumstances be distributed. Your email will not be shared with any third parties.

All transactions are protected by powerful SSL encryption software. We guarantee that every transaction you make at karajanx.com is completely secure.

Legal Notices

This site, any portion of this site, or the products it sells may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that in not expressly permitted by Kara Janx Inc.

Questions? Call us Monday-Friday 8am to 6pm and we’ll be happy to assist. Phone: 646-580-3807